Remote Monitoring & Troubleshooting
Real-time Diagnostics. Instant Fixes.
16×6 Remote Monitoring & Troubleshooting
Monitor device status and connectivity, sense failures before they happen and get ahead of disruptions
Rapid Remote Fixes
Reboot computers, fix software errors and restore functioning remotely 80%+ AV issues fixed without physical intervention
IP-Powered Diagnostics & Power Control
Power cycle devices, reset endpoints and control energy consumption through IP-managed
Asset Inventory & Platform Dashboard
Maintain a current inventory of equipment and configurations via Prodigy's asset management console
Custom Alerts & Notifications
Get real-time notifications by email/SMS/Slack/Teams when there are anomalies
Monthly Performance Reports
Receive uptime reports, incident timeline, resolution times and trending alerts to make informed decisions
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