Annual Maintenance Contracts (AMC)
Proactive AV Maintenance & Global Support
Preventive Maintenance
Planned health checks, disinfection, calibration and firmware updates to extend AV hardware lifespan and reduce service downtime.
Spare Parts & Labour Coverage
Everything included: trained engineers, routing parts replacement—not surprise repair charges.
Fix & Fault Recovery
Rapid-response support: remote support within less than 2 hours; on-site support within 16 hours for high-priority incidents.
Predictive System Diagnostics
IoT and analytics-based diagnostics alert ahead of time—making predictive maintenance a reality.
Performance Reporting
Quarterly performance reports—uptime rates, recurring problem history, ticket close rates.
Asset Management via DSIM Portal
Track your assets, service history and tickets. Dashboards, real-time progress, red-alert notifications–for optimal transparency.
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