User Training & Documentation
Empower Your Team & Eliminate Confusion
Tailored User Training Sessions
We offer on-site and online training to instruct your personnel in control system, conferencing and multimedia use. Training is customized according to each room type and user base.
User Guides & Quick-Start Materials
Professionally written guides, laminated checklists, and short how-to videos are offered for AV systems. Each is tailored to the special needs and protocols of your rooms.
Technical Documentation
Complete system schematics, equipment lists, IP addresses and network/power schematics are included. They are used by IT and maintenance staff as comprehensive reference documents.
Troubleshooting Playbooks
Step-by-step guides address common issues like "No signal," "Muted mic," or "Can't join meetings." These playbooks allow users to fix issues in a timely and independent way.
Self-Service FAQs
Simple-to-use FAQs address common tasks like switching screens, selecting input, adjusting volume and setting up remote meetings. Users have access to answers to common questions instantly.
Continuous Support Access
We provide training refreshers, access to an online portal and frequent webinars. Such ongoing support ensures easy onboarding of new staff and frequent users.
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